Support Policy Page

cltiktok Customer Support Policy

Effective date: [January 1, 2023

Thank you for choosing cltiktok. We are committed to providing users and merchants with high-quality and efficient support services to ensure a smooth and worry-free shopping and sales experience on the cltiktok platform.

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1. Customer support scope

cltiktok offers the following support services to help users solve problems

1.1 Order and Transaction Support

- Order status inquiry

Order modification or cancellation (depending on order status)

Logistics tracking and delivery consultation

- Refund and return processing

1.2 Accounts and Security

- Account registration, login and security issues

- Account information modification (such as email, password, address, etc.)

Account verification and payment security

1.3 Payment and Refund

- Payment methods are supported

Payment failed or transaction processing was abnormal

- Refund progress inquiry

1.4 Merchant Support

- Store registration and management

Product display and inventory management

Order processing and delivery guidance

- Settlement and withdrawal issues

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2. Customer support channels

You can contact our customer support team in the following ways:

Email: cltiktokshop@gmail.com (it is recommended to provide the order number in the email for prompt processing)

Telephone: +1 443 418 2795 (Working hours: Monday to Friday 9:00 am to 6:00 PM (Pacific Standard Time))

Online customer service: cltiktok website offers real-time online customer service support (you can use it after logging into your account)

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3. Customer support response time

Email: We will reply to your email within 24 hours (holidays may be delayed).

Telephone customer service: Immediate response during normal working hours.

Online customer service: Usually, you can reply to your inquiry within 5 to 10 minutes.

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4. Dispute resolution and Complaints

If you encounter disputes while shopping or selling on cltiktok, we suggest you handle them according to the following process:

Contact the other party (the buyer or the seller) and try to solve the problem through friendly consultation.

2. Contact cltiktok customer service, provide the order number, transaction details and relevant screenshots, and we will mediate.

3. If the dispute cannot be resolved, cltiktok will make the final decision in accordance with the platform's policies.

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5. Other supportive policies

User Feedback: If you have any suggestions or suggestions for improvement regarding cltiktok's services, please feel free to contact us via our customer service email. We value every piece of feedback!

Platform Updates and Notifications: cltiktok may from time to time introduce new features or change policies. We recommend that you keep an eye on platform announcements for the latest information.

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Thank you for choosing cltiktok! If you have any questions, please feel free to contact our customer service team at any time.